schwit1 shared an interesting article from Bloomberg: Though genetic tests are frequently marketed as family-friendly entertainment, they sometimes wind up surfacing life-altering surprises. And when those surprises show up in someone's test results, the first move is often a call to customer service.... At 23andMe, those types of calls are so frequent that preparing for them is integrated into the company's months-long training program.... "We always try to steer the conversation toward the data, tell them that this is science," said Kent Hillyer, head of customer care for the genetic-testing firm 23andMe... Lindsay Grove, a customer-care representative at 23andMe, still remembers one call in particular years later, a dad who took the test only to find out that his child was not, in fact, his child. At first, like most, he was just trying to figure out whether the results were accurate. So Grove explained the science behind the data. The customer then became somber and quiet. He questioned whether he should talk to his wife, and, if he did, how.... "That process of figuring out what to do next is very difficult for customers...." Such emotional calls can take a toll on employees, too. That's perhaps inevitable when technology interfaces with such sensitive, personal information.... At 23andMe, Hillyer often encourages representatives to go for a walk after an intense call, or cracks open a bottle of wine to help them decompress. "We kind of do these internal therapy sessions,'' he said. "Here, maybe more so than most places, you have to be really supportive of each other."

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Politicians fail to come to a deal as Trump reiterates his demand for $5bn in border wall funding.

Long-time Slashdot reader Mike Bouma shared Eurogamer's report about a rare Amiga 3000 auctioned on eBay: Mike Clarke, who worked at legendary UK game company Psygnosis from 1992 to 1999 doing audio work, rescued this particular Amiga 3000 from destruction after it had been placed down in a corridor, ready to be thrown out. Over 20 years later, Clarke is selling it on eBay... According to Clarke, this Amiga 3000 was first used by artist Jeff Bramfitt, who scratched his initials in the top of the case in pen "just in case someone took it off his desk". Bramfitt used the machine to work on the title screens for Carthage, Infestation, Shadow of the Beast 2 and more classic Amiga games, but its headline claim to fame is it was used to create the original Amiga Lemmings intro and logo. Lemmings, which came out for the Amiga in 1991, was developed by DMA Design (now Rockstar North) and published by Psygnosis before the latter was bought by Sony. Later, it was used for Microcosm (3DO, Mega-CD), Scavenger IV (aka Novastorm, Mega-CD, FM Towns), and unreleased games such as No Escape, a tie-in with the Ray Liotta film, aka Penal Colony for Mega-CD. Files for all of these games and more remain on this Amiga 3000's hard drive. "I think the above games were all in 1993, which was a very busy year because we got bought by Sony and alongside working on games by third-party developers, Sony pushed all of these film licenses onto us and gave us almost no time to make them," Clarke said. This Amiga 3000 is not without its problems, however. The floppy drive doesn't work anymore and the hard drive is "temperamental", which means you might have issues booting the thing up. After 16 bids, the Amiga sold for £1,850 -- about $2,300 USD -- plus another £170 ($215 USD) for shipping. "So much early gaming history has been lost mostly because, much like the BBC erasing Doctor Who tapes, nobody valued it when it was happening," Clarke tells Eurogamer. "I was the only person who saw the historical value in rescuing these machines and I also rescued over 800 development disks that were going to be binned at the time."

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The protests first began in response to the beating an opposition politician in a southern city.

Prince Talal was a vocal supporter of reform in the kingdom and backed moves to give Saudi women more rights.

The AP reports that self-driving cars have reached a new milestone in California: The Public Utilities Commission granted Zoox the first permit to ferry riders in autonomous vehicles under a pilot program. But Zoox can't charge for the service and a backup driver must be in the car. Under the program, Zoox will submit information to the commission on the number of passenger miles traveled in the test cars and any incidents that occur, along with pollution and safety data. There was no immediate word on when Silicon Valley-based Zoox would start its service, which would likely be confined to the San Francisco Bay Area. More than 60 companies have California permits to test autonomous vehicles. But so far they can only carry employees and researchers.

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Public anger is growing in Sudan over rising food prices, with violent protests taking place across the country.

Britain's opposition leader says he would push ahead with Brexit if he won a snap election next year.

Long-time Slashdot reader AmiMoJo shares this article from the Verge: An autonomous food delivery robot burst into flames on a Berkeley, California walkway, as first reported by The Daily Californian. Kiwi, the startup that makes and manages the one hundred-strong fleet of robots, issued a statement to say that the fire was quickly extinguished by a passerby before the city's fire department arrived and doused the machine in foam.... It said that it believed the fire was caused by human error, when a faulty battery was manually inserted into the robot, eventually causing thermal runaway -- the same issue that resulted in the recall of Samsung's Galaxy Note 7 phones. Kiwi says that a new piece of software will "rigorously monitor the state of each battery" to prevent anything like this from happening again. Kiwi said the incident resulted in "some smoke and minor flames." But video captured of the event shows the robot engulfed in the kind of fiercely burning fireball typically associated with battery fires. Though no one was hurt, Kiwi's fleet of 100 delivery robots was still deactivated while the company investigated the fiery wreck.

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A Bloomberg columnist asks whether this week's rise in bitcoin's price is a turning point -- or just a "dead cat bounce"? After hitting a year's low of about $3,143, down about 80 percent from January highs, Bitcoin has risen 27 percent this week. Short-sellers are closing their positions, while fans smell fresh opportunity. Even more eye-watering market moves are happening elsewhere in the digital currency's ecosystem. Bitcoin Cash, a spin-off intended to be more usable as a payments mechanism, has almost tripled this week from about $80 to $225. That this is happening at the same time as a U.S. stock-market selloff will no doubt warm the hearts of crypto-evangelists, who believe their currencies offer genuine alternatives for where to put money in times of trouble.... A cursory glance at the price of Bitcoin Cash over the past year shows that it has fallen about 95 percent from its December 2017 record. So, anyone refusing to crystallize their losses this year has seen their 98-percent loss narrow over the past few days to, well, 95 percent. Celebrating now is like the Monty Python knight calling it a draw after losing all his limbs. It's not entirely clear either what kind of investor has the appetite, let alone the resources, to make meaningful bets on digital currencies today after a boom-and-bust cycle driven entirely by speculative hype rather than the adoption of Bitcoin in the real world. The long-awaited wave of money from Wall Street looks as far away as ever. So we're probably getting back to more natural territory for crypto: True believers and small-time gamblers. Their conclusion? "One still can't rule out that these particular crypto-cats are dead."

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Hamish the polar bear celebrates his first birthday in his Highland home.

Workshops have been held in Whitley Bay to help reduce the use of plastic over Christmas.

For the first time, Hungarians on both sides of the political spectrum are united in their criticism of Viktor Orban's government.

Palestinians say they are increasingly frustrated living in the occupied West Bank and disappointed by their own government.

What's new with Oracle's free and open-source hosted hypervisor? Long-time Slashdot reader Freshly Exhumed writes: Oracle has released major version 6.0 of VirtualBox with a variety of new features, including support for exporting a virtual machine to the Oracle Cloud; improved HiDPI and scaling (with better detection and per-machine configuration); a UI rework with simpler application and virtual machine set-up; a new file manager that allows control of the guest file system; a 3D graphics support update for Windows guests; VMSVGA 3D graphics device emulation on Linux and Solaris guests; surround speaker setups used by Windows 10 Build 1809; a new 'vboximg-mount' utility on Apple hosts to access the content of guest disks on the host; Hyper-V as the fallback execution core on Windows hosts to avoid inability to run VMs at reduced performance; and support for Linux Kernel 4.20 .

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