Read more of this story at Slashdot.
Read more of this story at Slashdot.
In 2003, almost by accident, the company that I founded but had left, surprised me by directing requests to a popular domain to one of my colocated servers. I tried to keep it running but there was too much traffic. I couldn't do the work required to stabilize the service, i had a new job and my health was still iffy after heart surgery, and I would have had to buy a bunch more servers, and there was no revenue to support it. So I had to turn the service off. Really the only choice was to risk my health, and spend a lot of money.
A few of the users went on a campaign aimed at punishing me personally. Many of them had empty sites on the service, they had never published anything, so they didn't have anything at stake. I completely disclosed what happened. None of the bloggers referred to my post or the podcast I did explaining. They kept right on attacking. I appealed to blogging friends but they wouldn't say anything in my defense.
Eventually the story was covered by mainstream journalists, and guess what -- they listened, and told my side of the story too. The ranters wanted something else, certainly not the truth. Most of the users just wanted their sites back. Quietly I worked with them, and got every one who wanted one a backup of their sites, personally, on my own time.
I waited it out, they got tired I guess, but never forgot how awful they were. That's why I empathize with Twitter.
Read more of this story at Slashdot.